When am I charged?
You pay when you book. Your helper is paid after the task is done.
We charge your card when you book, and your helper is paid after the task is done.
What you pay
- The task price you agreed with your helper.
- A service fee of 10% of the task price, at least $3.00.
- Any expense allowance you agreed on, for example for parts. Unused allowance is refunded.
Hourly tasks
For hourly tasks we charge the hourly rate times the hour cap when you book. After the task you approve the hours worked, and we refund the unused hours and their share of the fee.
Bookings further ahead
- More than 14 days ahead: nothing is charged when you book. We charge your card 3 days before the start. If that doesn't go through, you can pay on the booking page until 24 hours before, or the booking is canceled with no fees.
- Regular visits: each visit is charged 2 days before it. If that doesn't go through, you can pay on the booking page until 12 hours before, or that visit is skipped with no fees.
Invitations
When you invite a helper directly, we place a hold on your card. The hold becomes a charge only if the helper accepts within 48 hours. Otherwise it's released.
If we ever pause new bookings for a short while, for example during a payment outage, nothing is charged for new bookings, and the ones you already have go ahead.
Every example, with exact numbers, is on our pricing page.
Card payments are processed by Stripe (opens another site).