Help center

Find answers about tasks, bookings, payments, and getting started.

8 articles found

Getting started

Posting a task and choosing a helper.

Payments and fees

Charges, refunds, and service fees.

When am I charged?
You pay when you book. Your helper is paid after the task is done.
Canceling a booking
Cancel free until 24 hours before the start. After that, a late fee applies.

For helpers

Verification, offers, and payouts.

Getting verified as a helper
Phone, ID and home address checks, payout setup, and a background check for in-home help.
When do I get paid?
After the task is approved. Your first payout can take about 7 days.

Safety and problems

Staying safe and reporting a problem.

Still need help?

Tell us what happened. Our support team can help you find the next step.

Contact support