Reporting a problem with a task
Report within 72 hours of completion and we pause the payment while we look.
If something went wrong, tell us before you approve the task, within 72 hours of your helper marking it done. While we look into it, your helper's payment is paused.
How to report
- Open the booking and choose Report a problem.
- Tell us what happened, and add photos if you can.
- We may ask you and your helper a few questions.
What can happen
- Your helper can offer to come back and fix it.
- You and your helper can agree on a lower price. We refund the difference.
- If the work wasn't done, we refund you in full.
- Most reports are resolved within 3 business days.
If anyone is in danger, call 911 first. Then report it to us.