Cancellation policy
Draft 0.1
What happens when plans change, for posters and helpers.
1. Poster cancels early
Canceling 24 hours or more before the start is free. You get everything back.
2. Poster cancels late
Canceling less than 24 hours before the start costs a late fee of 20% of the task price, at least $10.00 and never more than the task price. The whole fee goes to the helper. You get the rest back.
3. Helper cancels
If the helper cancels or doesn't show up, the poster gets everything back.
4. No-shows and access
If the poster isn't there or the helper can't get in at the agreed time, it counts as a late cancellation. A poster can report a helper no-show 30 minutes after the start time.
5. Example
On a $60.00 task (you paid $66.00): canceling at least 24 hours before refunds $66.00. Canceling later refunds $54.00, and your helper receives $12.00. See the pricing page.