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Privacy policy

Draft 0.1

Draft — not in effect yet
This document is being reviewed. It is not in effect yet and may change before publication.

What we collect, why, who we share it with, and the choices you have.

1. What we collect

  • Account details: name, email, and phone number.
  • Task and booking details: descriptions, photos, messages, addresses, and reviews.
  • Verification results for helpers: whether an ID or background check passed, and when.
  • ID photos for a helper's ID check: photos of the ID and a selfie, which our trust and safety team compares before our ID partner double-checks them. They're kept encrypted until both checks are finished and deleted no later than 30 days after our decision. From the ID itself we keep only yes-or-no answers (the name matches, 18 or older, not expired) and its expiry month and year, never its number or the birth date. We also keep a one-way code made from the ID's number, issuing state and birth date, which can't be turned back into them, only to notice the same ID on two accounts; it's deleted with your account. We remind you 30 days before the ID's expiry month ends, so you can verify a current one.
  • Payment records from our payment provider. We never see full card or bank numbers.
  • Device and usage data: to keep the service secure and working.

2. How we use it

To run bookings and payments, verify helpers, prevent fraud and abuse, provide support, and improve the service.

3. Who sees what

  • Other people see your first name and last initial, never your last name.
  • Your exact address goes only to the helper you book, after the booking is confirmed, and is hidden again 48 hours after the task.
  • We share data with service providers that help us run TasksNearMe (payments, identity checks, email and text messages, hosting), under contracts that limit their use.

4. Your choices

You can update your details, download your data, or ask us to delete your account from your account settings. Some records, such as payment records, are kept as long as the law requires.

5. Contact

Questions? Visit the help center.

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