Getting verified as a helper
Phone, ID and home address checks, payout setup, and a background check for in-home help.
Before you can send offers, we check a few things. The steps take about 10 minutes; our team reviews some of them, usually within a day.
The steps
- Your profile: your services, prices, and the area you cover, and the helper agreement.
- Phone: we text you a code. Clients never see your number.
- ID check, in two parts: photos of your government ID and a live selfie, which our team compares (usually within a day), then a quick double check with our ID partner. Clients then see an ID-verified badge with the date.
- Home address: a recent document (from the last 90 days) with your name and address, which our trust and safety team checks. Clients only ever see your neighborhood.
- Payout setup: your bank details, held by our payment provider, not by us.
- Background check: only for in-home categories, such as furniture assembly and light cleaning.
You can send offers once your profile, phone, ID, home address, and payout setup are done. Categories that need a background check open when it clears.
About your ID
- One ID can verify only one account.
- Your ID photos are stored encrypted and deleted as soon as both checks are done, and never kept more than 30 days after our decision.
- Your check counts until the end of the month your ID expires. We remind you 30 days before, so you can verify again with a current ID.
Badges show what was checked and when. They don't guarantee work quality; that's what reviews are for.
Ready? Become a helper.