Canceling a booking
Cancel free until 24 hours before the start. After that, a late fee applies.
Plans change. Here is what canceling costs.
If you cancel
- 24 hours or more before the start: free. You get everything back.
- Less than 24 hours before: a late fee of 20% of the task price (at least $10.00, never more than the task price) goes to your helper. You get the rest back.
If your helper cancels
You get everything back, and you can book someone else.
If we cancel
If our support team has to cancel a booking, for example over a safety concern, you get a full refund.
No-shows and access problems
If you're not there or your helper can't get in, it counts as a late cancellation. If your helper doesn't show up, you can report it 30 minutes after the start time and get a full refund.
The full rules are in the cancellation policy.