Know what you'll pay. Know what you'll earn.
Agree on the task price before booking. See each service fee and any expense allowance before you confirm.
You pay when you book. Your helper is paid after the task is done.
How service fees work
When you book help
10% service fee
Added to the task price, with a minimum of $3.00 per booking.
When you help
10% service fee
Deducted from the task price. You'll see your earnings before you agree.
For a fixed-price task, you and your helper agree on the price for the whole task. Here is a $60.00 example.
Fixed price: what you pay
- Task price
- $60.00
- Service fee
- $6.00
- Total
- $66.00
Fixed price: what your helper earns
- Task price
- $60.00
- Service fee
- −$6.00
- You'll earn
- $54.00
When the minimum fee applies
On this $25.00 task, the $3.00 minimum service fee applies. The total is shown below.
A smaller task
- Task price
- $25.00
- Service fee
- $3.00
- Total
- $28.00
Hourly help, with an agreed cap
You pay for the agreed hours cap and service fee when you book. After the task, you approve the hours worked. Unused hours and their fee share are refunded. Extra hours need your agreement and payment first.
Hourly: paid when you book
- Task price
- $140.00
- Hourly cap
- $35.00 × 4 h (cap)
- Service fee
- $14.00
- Total
- $154.00
Hourly: after the task
- Task price
- $122.50
- Approved hours
- $35.00 × 3.5 h
- Service fee
- $12.25
- Charged up front
- $154.00
- Refund
- $19.25
- Final total
- $134.75
Expenses stay separate
Agree on an expense allowance before your helper buys supplies. You approve receipts after the task. Unused allowance is refunded, and neither person pays a service fee on reimbursed expenses.
With an expense allowance
- Task price
- $60.00
- Service fee
- $6.00
- Expense allowance funded
- $20.00
- Approved expenses
- $8.00
- Charged up front
- $86.00
- Refund
- $12.00
- Final total
- $74.00
Earnings and reimbursement
- Task price
- $60.00
- Service fee
- −$6.00
- You'll earn
- $54.00
- Reimbursed expenses
- $8.00
Reimbursed expenses are separate from your earnings.
If plans change
Cancel free at least 24 hours before the task starts. Later cancellations cost 20% of the task price or $10.00, whichever is greater, up to the task price. Your helper receives all of that fee.
| When it happens | You get back | Helper receives |
|---|---|---|
| You cancel at least 24 hours before the start | Full refund: $66.00 | No payment |
| You cancel less than 24 hours before the start | $54.00 | $12.00 |
| Your helper cancels | Full refund: $66.00 | No payment |
In this example, the late cancellation fee is $12.00. Your helper receives $12.00, and you get $54.00 back.
Read the cancellation policyTime to check the finished task
After your helper submits completion, you have 72 hours to approve it or report a problem. After that, the task is approved automatically. Reporting a problem pauses payment while it is reviewed.
Inviting a helper directly
An invite places a hold on your card for up to 48 hours. You're charged only if the helper accepts. The hold is released if they decline or don't answer in time.